Cancellation and Refund Policy

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (RG: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.

3. The shipping/cargo fees, which are the product shipping costs, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as the warranty certificate and user manual, if any.

6. In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of this situation. The total amount collected must be returned to the Buyer within 14 days after the written notification.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF THE CREDIT CARD:

8. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, the shipping costs of which will be borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS: 

The SELLER accepts, declares and undertakes to notify the BUYER if it cannot deliver the product subject to the contract on time due to force majeure events that develop beyond the will of the parties, are unforeseen and prevent and/or delay the parties from fulfilling their debts. The BUYER also has the right to request the SELLER to cancel the order, replace the product subject to the contract with a similar one, if any, and/or postpone the delivery period until the preventive situation is eliminated. In the event that the order is canceled by the BUYER, the product amount will be paid to the BUYER in cash and in a lump sum within 14 days in payments made by the BUYER in cash. In payments made by the BUYER with a credit card, the product amount will be returned to the relevant bank within 14 days after the order is canceled by the BUYER. BUYER accepts, declares and undertakes that the average process for the amount returned to the credit card by the SELLER to be reflected in the BUYER’s account by the bank may take 2 to 3 weeks, and since the reflection of this amount to the BUYER’s accounts after it is returned to the bank is completely related to the bank transaction process, BUYER cannot hold the SELLER responsible for possible delays.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

10. The Buyer will inspect the goods/services subject to the contract before receiving them; will not receive damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo/transportation company. The goods/services received will be deemed to be undamaged and intact. BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

Underwear, swimsuit and bikini bottoms, make-up materials, disposable products prepared at the request of the BUYER or clearly in line with personal needs and not suitable for return, goods that are in danger of rapid deterioration or have a possible expiration date, Goods whose prices are determined on stock exchanges or other organized markets, goods prepared in special sizes and special cuts and listed on www.pureaura.com.tr or not listed but prepared entirely in line with the BUYER’s special request, products that are not suitable for return in terms of health and hygiene if the package is opened by the BUYER after delivery to the BUYER, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided under the subscription agreement, services performed instantly in electronic environment or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital If the packaging of the content, software programs, data recording and data storage devices, computer consumables has been opened by the BUYER, their return is not possible according to the Regulation.

DEFECTIVE PRODUCT APPLICATION AND RETURN

If the BUYER thinks that the product delivered to him does not comply with the qualifications declared and undertaken by the SELLER on the SITE in terms of quality, size and general characteristics, he/she shall submit a DEFECTIVE PRODUCT application to the SELLER in writing. The SELLER shall check the product sold on-site or on the technical drawing or sample requested from the BUYER and approve or reject the DEFECTIVE PRODUCT application of the BUYER in writing. If the return of the product is accepted by the SELLER, if the BUYER is a legal entity, the DEFECTIVE PRODUCT must be sent together with the return invoice issued by the institution during the return process. DEFECTIVE PRODUCT returns whose invoices are issued in the name of institutions cannot be made unless a RETURN INVOICE is issued.